Different Hold Time by brand (Talk)
Would love to have the ability to set different hold time and maximum queue volume by brand or by number, rather than just be a general Talk setting for multibrand. Each brand (organized by region for my company) has different customer expectations when calling a support line that should not be kept generalized.
I support this message.
We currently have two phone numbers and I'd like to allow customers to hold for a longer time when calling one vs. the other.
YES, this would be awesome!
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