Reporting on Follow-up tickets

2 Comments

  • Brad Wade

    Agree with Sally.  This would be great to have for analysis, for coaching, for improving customer experience to know if there are any existing trends in which end users are responding after cases have been closed.  As she stated above, we can only see that a follow up was created, not how many or what the follow up ticket number is.

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  • Joe Jacob

    Adding my +1 to this. Would be a gamechanger when it comes to identifying trends to reduce follow-ups.

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