Proactive Greeting with Pre Chat Form

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Altea Chua

Posted Oct 04, 2016

Hello,

We're looking into integrating chat on our current support system. I've noticed adding a Proactive Greeting is quite useful but apparently it seems to bypass the Pre-Chat Form where we actually require having with regards to ticket creation.

Hopefully there could be some way we could do this. Perhaps a tweak on the Proactive Greeting API?

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