[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail
AnsweredFor us the option to upload Outside schedule greetings for holidays, which are set up in the schedule, is missing. Currently the standard "Outside schedule" Voicemail applies.
This means the only way to have another greeting is uploading the greeting before the holiday and re-place it again by the standard greeting afterwards.
This can be very tiring and is error prone if you have multiple schedules and different country/language lines.
-
Agree with everyone, an extra option voicemessages for holidays.
-
Like the others, this has been brutal for us as well.
I was considering a workaround of using a separate "Holiday IVR" and having that IVR be the holiday specific message with only 1 option to press 1 to continue, and then having that dump to our various lines/existing IVRs... That way I was planning to only update the primary IVR for each line. Has anyone tried something similar?
Please sign in to leave a comment.
32 Comments