What's New in Zendesk - November 2020 product updates

Hi Adam,

The Sell <> Support Integration got revamped:

1. You can see all tickets related to a lead or contact (not just Open Tickets) in the Tickets Widget on lead/contact cards.

2. The ticket sync is vastly improved and you will now be able to see all ticket history activity on the lead/contact card.

3. Sell users can CREATE Support Tickets directly from the lead/contact card in the Tickets Widget.

4. Phone numbers are also used now to match tickets to objects in Sell.

Best,

Great to hear it, Adam!

As part of the revamp, we rebuilt the foundation of the integration - meaning it will be easier for us to continue improving it. Please be on the lookout as we focus on making the integration even better in the coming quarters!

Best,

1. Zendesk Chat: Zendesk Chat has released new features and improvements to help you better engage with customers. These include a new customizable chat window, a real-time typing indicator, and the ability to view customer browsing history.

2. Zendesk Explore: Zendesk Explore has been updated with improved performance and scalability. It now includes more flexible query options, faster query execution, and better visualization capabilities.

3. Zendesk Sunshine: Zendesk Sunshine now allows you to quickly query and analyze customer data across multiple sources. It also includes enhanced data access control, better scalability, and improved performance.

4. Zendesk Support: Zendesk Support has released several new features, including a new ticket view, automated ticket routing, and the ability to track customer feedback. It also includes improved performance and scalability.

To find the most accurate and up-to-date information about Zendesk's product updates, I recommend visiting the official Zendesk website, their official blog, or their product update announcements from that time period. These source should provide you with comprehensive details about the specific updates and changes introduced to Zendesk's products in November 2020.