• Nikita Zdanov

  • November 23, 2020 22:46

  Hi Adam,

  The Sell <> Support Integration got revamped:

  1. You can see all tickets related to a lead or contact (not just Open Tickets) in the Tickets Widget on lead/contact cards.

  2. The ticket sync is vastly improved and you will now be able to see all ticket history activity on the lead/contact card.

  3. Sell users can CREATE Support Tickets directly from the lead/contact card in the Tickets Widget.

  4. Phone numbers are also used now to match tickets to objects in Sell.

  Best,

• Nikita Zdanov

  • November 24, 2020 00:13

  Great to hear it, Adam!

  As part of the revamp, we rebuilt the foundation of the integration - meaning it will be easier for us to continue improving it. Please be on the lookout as we focus on making the integration even better in the coming quarters!

  Best,

• Annie Mishra

  • November 28, 2022 11:13
  • Edited

  Well, The new addition is so interesting in Zendesk. The Amendment which I feel better than in the previous  Zendesk Agent Workspace is available for the Support Team, Professional, and Enterprise. To Link Support team, Professionals and Enterprise on same place is a great job from it.

• Walter

  • January 11, 2023 02:45
  • Edited

  1. Zendesk Chat: Zendesk Chat has released new features and improvements to help you better engage with customers. These include a new customizable chat window, a real-time typing indicator, and the ability to view customer browsing history.

  2. Zendesk Explore: Zendesk Explore has been updated with improved performance and scalability. It now includes more flexible query options, faster query execution, and better visualization capabilities.

  3. Zendesk Sunshine: Zendesk Sunshine now allows you to quickly query and analyze customer data across multiple sources. It also includes enhanced data access control, better scalability, and improved performance.

  4. Zendesk Support: Zendesk Support has released several new features, including a new ticket view, automated ticket routing, and the ability to track customer feedback. It also includes improved performance and scalability.

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