What's New in Zendesk - November 2020 product updates
Check out the latest from Zendesk in our monthly roundup of product updates:
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It talks about the sell-support integration, but that's been around for quite a while. Did something get updated or changed about that feature?
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Hi Adam,
The Sell <> Support Integration got revamped:
1. You can see all tickets related to a lead or contact (not just Open Tickets) in the Tickets Widget on lead/contact cards.
2. The ticket sync is vastly improved and you will now be able to see all ticket history activity on the lead/contact card.
3. Sell users can CREATE Support Tickets directly from the lead/contact card in the Tickets Widget.
4. Phone numbers are also used now to match tickets to objects in Sell.
Best,
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WHOOO HOOOO!!!!
I had to disable/re-enable the sell/support integration, but now I see the new panel.
These look like awesome additions we'll start using tomorrow!
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Great to hear it, Adam!
As part of the revamp, we rebuilt the foundation of the integration - meaning it will be easier for us to continue improving it. Please be on the lookout as we focus on making the integration even better in the coming quarters!
Best,
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Fantastic news!
I'd love to see an easy way for our support agents to create People Contacts in Sell and assign them to Company Contacts while they are in Support.
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Well, The new addition is so interesting in Zendesk. The Amendment which I feel better than in the previous Zendesk Agent Workspace is available for the Support Team, Professional, and Enterprise. To Link Support team, Professionals and Enterprise on same place is a great job from it.
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