• Adam Witek

  • November 23, 2020 19:26

  It talks about the sell-support integration, but that's been around for quite a while. Did something get updated or changed about that feature?

• Nikita Zdanov

  • November 23, 2020 22:46

  Hi Adam,

  The Sell <> Support Integration got revamped:

  1. You can see all tickets related to a lead or contact (not just Open Tickets) in the Tickets Widget on lead/contact cards.

  2. The ticket sync is vastly improved and you will now be able to see all ticket history activity on the lead/contact card.

  3. Sell users can CREATE Support Tickets directly from the lead/contact card in the Tickets Widget.

  4. Phone numbers are also used now to match tickets to objects in Sell.

  Best,

• Adam Witek

  • November 23, 2020 23:41

  WHOOO HOOOO!!!!

  I had to disable/re-enable the sell/support integration, but now I see the new panel.

  These look like awesome additions we'll start using tomorrow!

• Nikita Zdanov

  • November 24, 2020 00:13

  Great to hear it, Adam!

  As part of the revamp, we rebuilt the foundation of the integration - meaning it will be easier for us to continue improving it. Please be on the lookout as we focus on making the integration even better in the coming quarters!

  Best,

• Adam Witek

  • November 24, 2020 12:42

  Fantastic news!

  I'd love to see an easy way for our support agents to create People Contacts in Sell and assign them to Company Contacts while they are in Support.

• Emma aly

  • August 27, 2021 06:06

  These additions look like awesome . While in Support, I want to see how easy it would be for support agents to link People Contacts in Sell and assign them to Company Contacts.

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