6 Comments

  • Adam Witek

    It talks about the sell-support integration, but that's been around for quite a while. Did something get updated or changed about that feature?

    0
  • Nikita Zdanov

    Hi Adam,

    The Sell <> Support Integration got revamped:

    1. You can see all tickets related to a lead or contact (not just Open Tickets) in the Tickets Widget on lead/contact cards.

    2. The ticket sync is vastly improved and you will now be able to see all ticket history activity on the lead/contact card.

    3. Sell users can CREATE Support Tickets directly from the lead/contact card in the Tickets Widget.

    4. Phone numbers are also used now to match tickets to objects in Sell.

    Best,

    2
  • Adam Witek

    WHOOO HOOOO!!!!

    I had to disable/re-enable the sell/support integration, but now I see the new panel.

    These look like awesome additions we'll start using tomorrow!

    0
  • Nikita Zdanov

    Great to hear it, Adam!

    As part of the revamp, we rebuilt the foundation of the integration - meaning it will be easier for us to continue improving it. Please be on the lookout as we focus on making the integration even better in the coming quarters!

    Best,

    1
  • Adam Witek

    Fantastic news!

    I'd love to see an easy way for our support agents to create People Contacts in Sell and assign them to Company Contacts while they are in Support.

    1
  • Emma aly

    These additions look like awesome . While in Support, I want to see how easy it would be for support agents to link People Contacts in Sell and assign them to Company Contacts.

    1

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