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Mark answer as correct or best answer
Not Planned
Posted Aug 06, 2020
Hi all,
Im new to the community and I have a few questions to ask, so please bear with me :D
I'll start with this one, is there a way to mark an answer as correct in Gather? I've seen a few threads with the tag 'answered', but when I go into that specific thread I don't have a way to visibly identify which is the correct answers.
Thanks
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7 comments
Nicole Saunders
Hi Gabriel -
We're happy to answer your questions!
There is not currently an out of the box function that allows you to mark which comment in a thread is the answer. However, this is something that we do want to be able to do here in the Zendesk community as well, so we're looking into how we might customize our theme to enable this functionality. We'll follow up here if and when we get that customization figured out.
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Gabriel
Thanks Nicole. I find this feature vital as we want to make sure we recognise those giving best answers and make it easy for the wider community to identity what answer they should trust the most.
Please keep me updated if you guys decide to develop this.
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Gabriel
I see you have an official response feature, so in fact it should not be too difficult to replicate it and create a best answer feature :P
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Paula
Hi @...!
Two years later. Has there been any movement on this topic? Has it make it into the roadmap by any chance?
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Teresa Peluso
+1 on this one. Questions need answers that members can see (and mark as such), at least allow moderators to set it. Paula - i'm with you.
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Sebastian Toro
Hello, @.... Since you mentioned on 2020 that this is a feature that you wanted to have in the Community app, I wanted to know if this is already possible?
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Tetiana Gron
Hi everyone , thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.
I wanted to let you know that at this time we are not able to commit to building this feature. I understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.
At this time I am going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events, What’s New Community Topic, and Zendesk Updates. Again, I apologize for our delay and appreciate you being valuable Zendesk Community members.
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