I would like to put in a request for a blind transfer, or the ability to complete a transfer without the calling being answered on the other end. The current transfer feature only allows an agent to complete a transfer when either 1) the call is answered or 2) the voicemail is hit.
My company works external vendors / businesses and there are times where we need to transfer the call to one of our external partners. We do not need to do a warm transfer and it does not make sense for one of our agents to remain on hold while waiting for the external party to answer.
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