Blind Transfer

Disappointing that Zendesk is not listening to its clientele by adding a simple feature like blind transfers. Their rationale is that there has not been enough activity requesting this. Looks like there has been activity but Zendesk hasn't even checked on this request since 2019. It is now 2024. Please give us the simple updates the people using your service truly want. 

Our agents need-blind transfers. How has this been a request since 2017? Instead, Zendesk is focusing on the Modern Experience which is not helpful at all. 

The lack of options for blind transfers is making our team extremely ineffective. It also makes a very poor experience for our internal employees and more importantly our customers. This is due to a lack of feature options from Zendesk. This was requested back in 2017. Hoping to get some more traction on it now! 

Our team needs blind transfers! 

Please add this feature! Helping customers is made so much easier when we can blind-transfer. Convenience is key in good customer service!

Blind transfers would streamline agent workflows and reduce customer wait times by allowing instant ticket handoff without requiring acceptance. This ensures quicker resolutions, better handling of urgent issues, and improved customer satisfaction.

Blind transfers would speed up ticket handoffs, reduce delays, and improve response times, leading to a smoother customer experience.

Currently, when agents need to transfer a conversation, the existing options require handover processes that can lead to delays and confusion. By incorporating a blind transfer option, the system can immediately route the customer to the appropriate team or agent without needing to wait for an acceptance or acknowledgment, ensuring smoother transitions and reducing the time customers spend waiting for a resolution.

We need blind transfers. 

If we could get blind transfers, our customers will have a better experience with us. Please consider adding blind transfers ASAP.

I’d like to suggest adding blind transfers to Zendesk. This feature would help agents quickly transfer calls to the right team without staying on the line, leading to faster resolutions, improved efficiency, and a better overall customer experience. It could really enhance our support capabilities!

I just wanted to chime in and say that adding a blind transfer option in Zendesk would be a game changer! It would really speed up the process for customers and make it easier for agents to direct calls without extra steps. This small change could really enhance our support experience. Hope the team considers it!

I’d like to suggest adding a blind transfer feature to our Zendesk setup. This would significantly improve our efficiency by allowing agents to transfer calls without having to connect first. It would streamline our processes, reduce wait times for customers, and enhance their overall experience.

Thanks for considering this!

Please provide us with the option for blind transfers to be able to choose between blind/cold transfers and warm transfers! This should be on the top priority of Zendesk!