I'm not really sure if you'd consider this Guide, Explore, or API, but it applies to all three, so I'm going with the source of the data, Guide, as my Feedback choice.
Feature Request Summary:
Zendesk should track the up and down votes on articles, specifically by translation.
Currently, votes are tracked en-masse for all translation URLs of an article. This makes it impossible to tell if an article got 10 down votes on the German translation specifically, or if the 10 down votes were spread across languages.
Business impact of limitation or missing feature:
Without tracking per language, it is impossible to tell if a specific translation of an article is doing poorly, versus an article in general. This is important, because it adds work and an amount of unknowableness to voting that makes targeting articles to improve harder, to impossible. What if your Russian article was accidentally translated to Ukrainian, and is generating a lot of downvotes? Sure, you could load the article in every language and see if anything stands out as bad on each one, but you probably aren’t fluent in every language you provide support for, and may not be able to recognize a bad translation, a missing paragraph, or what have you, in every single language. Even if you do find something, you have no way to check if that was the article translation that was getting the downvotes.
Please sign in to leave a comment.