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Feature Request: Add a notification banner to Help Center



Posted Jun 08, 2020

Based on https://support.zendesk.com/hc/en-us/community/posts/207738148-Adding-a-notification-banner-to-your-Help-Center-v2

Submitted on behalf of myself and @...

Feature Request:

Add a notification banner to Help Center

Description/Example/Use Cases/Proof of End-Users Requesting:

https://support.zendesk.com/hc/en-us/community/posts/207738148-Adding-a-notification-banner-to-your-Help-Center-v2

Reason for Posting:

I know that I can accomplish this by using the tip I posted. But, I really believe that this is something that should be simple and easy in the Guide Admin menu to do.
I really don’t believe that a Zendesk Admin should have to learn web design to implement this.
Also, I believe that a lot of Zendesk Admins will not realize that this is even an option.

That is why I have posted it as a feature request. 


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37 comments

image avatar

ModeratorWes

Most Engaged Member of All Time - 2021

@... - Glad to see this still being used 4 years later.  It looks like they killed my account when I left the Moderator program so if you need any changes performed in my original post just let me know and I will update it.

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@...

Sure will. But, It is also a little sad that something like this was never added to the platform. 

If I asked why the answer would be that someone needed to put in a feature request. So, I am taking it upon myself to submit all of these feature requests on behalf of people so that answer can no longer be used by the Zendesk team. 

I also hope this can spur some of these feature requests to be added if they are shown enough support.  

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Thank you for everything you have done for this community. 

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Super random but I had been considering reaching out to you. 

I was wondering if you wouldn't mind sending me a message. I would love to pick your brain a little. 

https://www.linkedin.com/in/alejandro-colon-ab7766a3/

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This would be great! +1 

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+1

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+1

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Absolutely! We had this problem at newclick.io so we went ahead and created a product around it. Take a look at: https://newclick.io/zendesk-banner.html

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+1

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+1

@...

Out of interest, and apologies if i'm in the wrong place, I've been using the banner for some time now on the homepage of a help centre using the label of 'announcement'. Is it possible to use multiple labels and have each banner coded differently - ie an announcement banner in an orange, and a hints and tips one in blue for example?

Thanks

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@...
I tried to help you out over at the original article by Wes

https://support.zendesk.com/hc/en-us/community/posts/207738148/comments/360013305434



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+1

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+1 this should be feature.

 

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Absolutely should be native to the Help Center.

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+1
This would be great to have as a native feature!

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+1

This 1000% needs to be native and you should be able to set it per region.

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Would absolutely love to see this added in a future update.

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+1

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Would absolutely love to see this added in a future update. It is must helpful for lots of people in future and We had this problem at nikaah so we went ahead and created a product around it. Take a look at: http://nikaah.pk/

 
 

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Great feature - +1

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+1

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+1

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+1

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+1

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This should be a simple tool built into Zendesk.

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Other services like Kustomer have it implemented inside the cheapest package, it should be available in Zendesk as well!

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+1

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+1

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+1

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+1

Please make smallest Suite plan min. requirement as well.

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+1

 

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image avatar

Jahn

Zendesk LuminaryCommunity Moderator

+1 on this feature. Apparently, none from Zendesk nor any moderator have commented on this feature request. 

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