Feature Request to Edit Article URLs
From here originally:
I totally get why ZD does it the way it does, but it is less than optimal. Even having the "/hc/en-us/articles" adds unneeded complexity. It would be a very cool feature to have the ability to customize the URLs. Being able to change the slug while editing the article would be awesome. So then we could achieve something like this: "help.mydomian.com/user-guides/product-xyz-help" or (for an article) "help.mydomian.com/article/product-xyz-troubleshooting"
We also would like the ability to customize the URLs of the articles, sections, and categories. This would help out IT department map to the URLs much easier.
Having is functionality would make URL mapping much easier, especially for articles with non unicode characters (e.g: Vietnamese). Hope that this feature will soon be implemented in near future releases of ZenDesk Guide.
+1 from me. It's very difficult to tell customers exactly which article to go to while on the phone without easily accessible URLs
One thing I've done in the months since posting this is to take advantage or redirects on our domain. I manage the server that hosts the website so this is trivial to do. For example:
Redirect 302 /articles/product-support-123 https://help.domain.com/hc/en-us/articles/360046759191-Product-Support-123
Then when you visit...
you are redirected to...
I've gathered up a hefty lists of redirects in my HTACCESS file (Apache per folder config). You can also do this in the virtual hosts file if you have access to it.
+1 - would reduce risk of broken links/redirects elsewhere in our help center content and in our product.
Yes, please add a way to edit the URL!
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