• Official comment

  Orsolya Forster

  • September 02, 2022 13:29

  Zendesk Product Manager

  Hi all and thanks for sharing your use cases. We fully understand the value of including community posts in answer bot suggestions and I'm happy to share that this work is certainly on our radar. There is no concrete release date yet to share, but I'll update the thread once we have this feature on our roadmap.

  Cheers!

• André Wessels

  • February 26, 2019 12:36

  We're aiming to seriously ramp up our community, so a definite +1 on this suggestion :)

• Aaron Elliott

  • February 26, 2019 21:38

  I think this is a great idea. This will help drive users to the community.

• Oscar Junker

  • March 01, 2019 09:51

  This is really good feedback!

  As the PM for community, I am really interested in hearing about differences between how our costumers treat knowledge from Community and their own knowledge base. 

  I will look into this, thanks a lot! 

   

• André Wessels

  • March 01, 2019 10:12

  Great stuff @Oscar
  
  A good use case for us is that we plan to include a Questions and Answers topic in our Community, where we plan to include answers to commonly asked questions, and also encourage our customers to ask and help each other out.
  
  We could include this section in our Help Centre, but we generally close all our knowledge base content for comments, as we want to drive discussions to our Community.
  
  Therefore, it would be great if Answer Bot could surface Community content as well :)

• Shadab Ashraf

  • August 18, 2020 12:11

  Upvoted!

• Fauna

  • June 25, 2021 22:47

  Would this include being able to tie Answer Bot into federated search? The link I followed to this page implied that was the case but I don't see anything about it mentioned here. 

• Ima

  • July 08, 2022 16:34

  It has almost been 2 years since this suggestion. With the revamp of "Gather", is Zendesk considering to put this feature (include the community forum content in the answer bot responses) on the roadmap?

• Luke Tyhurst

  • July 13, 2022 17:04

  I agree with Ima. This functionality is absolutely needed.

• Sochettra Sun

  • November 16, 2022 16:20

  This functionality is extremely valuable to allow our customers to be self-sufficient!

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