Recent searches


No recent searches

Help Center: Reusable content

Planned


Posted Mar 18, 2015

We're working on providing both per-page help content for our app, but we also want to be able to provide workflow-based documentation.  To that end, I'm surprised that the Help Center doesn't allow for any reusable content.

What I'm requesting is similar to the "include" or "transclude" syntax in wikis - there's a pretty good Atlassian doc page about what I'm asking about: https://confluence.atlassian.com/display/DOC/Excerpt+Macro  This same feature is available in FrameMaker as "insets", and they're really important for working with highly structured documentation.

In a single-source environment, you mark a section of text from Page A as reusable, and basically set a URL that can be called to invoke the part you've marked for re-use. When you add a reference to that content in Page B, it displays the Page A content (usually) wrapped in the Page B content.

So for example I have a Help Center topic about what to do if you lose your card. There are a couple of other situations when you'd do exactly the same thing as if you'd lost your card, so I want to mark that procedure as reusable, and include it in the help center topics for those other situations. This way if, for example, the "freeze my card" help phone number included in that process changes, I only have to update it in one place, and not go hunting across the entire help center for any reference to that number.


30

33

33 comments

image avatar

Shawna James

Community Product Feedback Specialist

Hey Peter, I think this documentation may be what you are looking for. Let me know if that's the case!

0


Thanks, Shawna James 

Yes - that's what I was looking for :)

But I don't see that option, presumably bc we are on the Professional Plan (and not the Enterprise Plan).

Out of curiosity, who can we contact to find out more about updating our plan?

0


image avatar

Shawna James

Community Product Feedback Specialist

Thanks for your question Peter! Your AE would be the best person to reach out to. I have created a ticket on your behalf from this post and routed it to our AE to continue the conversation if you are interested via email. 

1


Please sign in to leave a comment.

Didn't find what you're looking for?

New post