I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timestamp attributes.
I have been advised by a Zendesk Support agent that it is not currently possible to create a custom DATE_DIFF() attribute/ metric that will get the time between 2 custom timestamp attributes.
I feel that this is a huge oversight as in reporting I need to compare 2 events that are not native Zendesk attributes, i.e. the time between a group assignment and the time a checkbox was filled. This feature was available in Insights can this please be made available in Explore
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