Missing Historic Attributes in Explore

Planned

5 Comments

  • Eugene Orman
    Zendesk Product Manager

    @..., thank you for bringing this up. 

    It is a known Insight parity gap and I can definitely relate to the fact that setting similar configuration in Explore is quite complex at the moment. We plan to introduce equivalent historic attributes in the Ticket Updates dataset in the second half of this year.  

    0
  • Jarrod Pitt

    Can I be added to a list to be informed when this is live? This is also an important attribute for many of our reports.

    0
  • Nicole Saunders
    Zendesk Community Manager

    Hi Jarrod -

    Just make sure you're following this post, and you'll receive notifications as we update it.

    0
  • Monica

    Looking forward to updates on this since knowing ticket group flow is important to us.

    1
  • CJ

    This is marked planned, but there have been no updates from Zendesk in 2 years. Is this on the roadmap? 

    0

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