Remove "NULL" values from Dashboard Filter


  • Jessica Strozyk

    If I understood your problem correctly, I think there might be a workaround. You can add another filter with the agent names and exclude the NULL, hide that filter, and create a (hidden) bookmark with this filter setting. Then you pin this bookmark so it is the state of the dashboard when it is first loaded. I haven't tried this though (just had a similar situation with other filter settings). Let me know if this works.

  • Tobias Hermanns

    Hi Jessica,


    this was also one of my idea, but so far I failed with it.


    I try add a 2nd Assignee Name filter, with exclude: NULL and bookmark it, but this keep NULL still in place even with Cascade Promts.

    Also creation of a "Set" with my own assigness keep Null in even when I didn´t add it to that.



  • Jessica Strozyk

    Too bad. I agree with you then. This should be added.

  • Saxon Clay

    Fully agree with this, it's really ugly and extremely frustrating that you can't remove or otherwise hide these NULL values. 


    I can understand them being present if you're looking at a full attribute, but if I create an attribute set with only two values in it and explicitly don't select NULL to be a part of that set, there's no justification for NULL to be present when I load that set as a filter. I don't see this as a product improvement, rather this should be considered a defect in the software. 

  • Pierugo Mazzaccheri

    This is badly needed. We share dashboard with Clients and they keep asking what the NULL is and if it can be removed.

    Agree with Saxon, this is not a "nice to have", it's a defect that needs addressing.


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