Sending a Scheduled Query in Explore
Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries only. For example, we have some information that is contained in one query that we need to regularly send to users as part of their weekly follow-up processes. The only work-around is to create an entire Dashboard just with that query so we can get the data to the users. This is going to cause us to have to create a large number of unnecessary Dasbhoards just to get a Query (report) out to people.
This is a gap in the product, as Insights currently allows you to schedule reports (query) only.
Please enhance Explore by allowing individual queries to be set up via scheduled emails in the same way we can with Dashboards.
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Another vote for this functionality. I would think that this would benefit a large number of your customers, they just don't know this thread exists to add their voice to the conversation.
I really hope the Product team reconsiders.
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When an agent report is created in Explore, we cannot schedule a monthly report to be sent to each agent to remind them to 1) verify their articles with a list of those articles or 2) publish all the draft articles they own. This is a necessary report. Will this functionality be added to Explore?
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I would love to see this added as well!
I use dashboards for overview of the support, while some reports that I need are super detailed. It doesn’t make sense to create a dashboard for only one query.
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