Thank you everyone for the feedback, it's truly appreciated. This is absolutely something we'd like to deliver, as we see the value of it, but it's not currently on the roadmap for this year.

But there are other investments in SLAs planned, including Group SLAs that we just launched. We also have other enhancements to SLAs coming, with the ability to apply SLAs to more interactions, with new SLA target types, and the ability to customize existing targets.

I'll update this request again in the future once we have a timeline for it.