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Google Data Studio Integration
Posted Aug 13, 2019
Hi Zendesk,
I have been creating dashboards on data studio and wanted to use the data from Zendesk as a data source to have all the information in one place. I am looking to create a dashboard with front end and back end tracking of our product and wanted to have the stats from tickets etc in there as well so it's all the same location. Integration would be awesome if this is something that can be done or on the roadmap for the future
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19 comments
Felipe Dias
Please, we need an integration -> (Insights & Explore) + Data Studio so bad!
Help us, Zendesk Team!
3
Haeli Kim
Love this idea :)
1
Joseph DeVenuta
+💯 Would love a native data connector between Zendesk and Google Data Studio
1
Jay Desai
@... Any recent updates on this integration?
1
Caleb Casady
Would love this integration.
Currently I am utilizing Zapier to take data from Zendesk and placing it into a Google Sheet. I then pull data from GS, into GDS.
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Githin Surendran
Really need this integration including with support, Talk, and Chat dashboards as well.
0
Jessica Peck
We also really need this integration so we can pull support data into one dashboard across our company - is this at all being considered or in the works? Also, if the integration doesn't exist is there a way around this - could the APIs be used to pull data from Explore?
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Performance Big Mamma
+1 for direct integration with Data Studio!
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Dev Ops
Massive +1 for this feature!!
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Distinctive Schools
Yes, please build this connector. I love Zendesk reporting but I can't really leverage this product right now because of the pay wall for being an agent. I don't want to pay for full agent licensing just so our LOBs and Senior leaders can see Explore and I don't want to fill out inboxes with PDFs and images.
Data Studio is deeply integrated with our environment and having this connector will allow us to put all our organizations data in one space and allow for manipulation and dynamic reporting.
Would be nice not to have to pay a third party integrator to accomplish this.
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Leo
Hey guys,
Agreed, I currently use Data Studio to create dashboards, but I need to manually import a report from ZD. The issue with that is that the report is very limited to the data set, so if I want to use for example, the Ticket Updates Data set, I need a 2nd report, and therefore, a 2nd manual upload.
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Allison Sargent
Same here, I really need a way to compare data from Zendesk - specifically in relation to data from our 4 article buckets (article type) as we have different baselines for each type.
The ability to filter by article type (and/or label) would really help to see how each article type is performing.
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Jake Russell
I agree that this would be incredibly useful to have access to this integration so all data could be viewed inside of Google Data Studio.
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kristi
Agree this would be fantastic
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Nadine
+1 will love to have this integration
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Jaïs Pingouroux
It's actually possible through the combined use of Google Script, the ZD API and Datastudio.
I've written a script to recover tickets from the ZD API, and put them on a Google Spreadsheet.
You can use Gscript triggers to execute your code regularly, and use your GSheet as a datasource for datastudio.
Feel free to adjust and adapt to your own custom ticket fields...
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Sipago
Hola a todos.
Hay un complemento muy práctico en google sheet, se llama "data connector for zendesk" tambien se puede armar un trigger de auto refresh
Luego solo queda integrar integrar ese archivo de Google sheet a Datastudio
Espero les sirva!
saludos
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Michael Tomar
You can use the Skyvia cloud data integration platform to connect Google Data Studio and Zendesk with no coding. It is freemium
Read more here
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Caroline Hynes
Thank you for the feedback on the connector. We do not have this planned for 2024. I see lots of good suggestions from the community for how you might be able to workaround including pulling data from the Zendesk API. If this work is prioritised in the future we will share an update.
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