Option for percentile as aggregator
AnsweredMedian is a great start as an aggregator, but in some cases rather than knowing what value 50% of tickets fall into, you'd like to know the 80th or 90th percentile (for example, 90% of our tickets are answered within X business hours). This can be approximated with attribute brackets and a result path calculation to see what % of tickets fall into each bracket, but there's no easy way to get the exact percentile value, which can be necessary for the most insightful reporting.
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Official comment
Hi everyone,
Thank you for showing such a great interest in the percentile feature. It is on our radar, but we haven't included it on our 9-months roadmap. We understand the importance of the percentiles and will work on bringing this feature into Explore, but we need to finalise a few other projects first.
Please continue voting and living your comments here, this will help us prioritise this feature. -
💯 it's odd that this is missing as an option
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+1!!
Bump! This is a much needed feature. We measure SLA as a function of percentile (80% of cases solved in < XX hours).
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+1
My favorite report takes different percentiles of response times at factors of 10. It's my favorite way to determine how widespread a problem is.
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+1
It was possible to do this with GoodData but not anymore in Explore.
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+1! This is VERY much needed, especially when looking at datasets that are very different between Median and Averages.
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I can't believe Zendesk doesn't have this. We're reverting back to Google Sheets.
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+1, would really love to have this option
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+1 - Could really use the percentile calculation, very important for key metrics of ours
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+1! We also need to know that 95% of our tickets are answered within X minutes or hours.
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Same as all the above! WE NEED this function. BUMP BUMP BUMP
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Any news on this?
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+1! Really need to be able to use the percentile calculation. Median is great but 90th or 80th percentile are a must have as well
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Hi there, any news on this feature?
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14 Comments