New Metric - Agent's Status Activity

Planned
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Khajik Khajadourian

Posted Mar 21, 2019

It is very vital to the business to be able to see reports / historical data of your agent's statuses. We need to be able to see how long agents were in Online, Away, and/or Offline. Without this data, we cannot be an efficient call center. Please make this metric as soon as possible. 

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