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Allow multiple people to view a query

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Chris Bulin

Community Moderator

Posted Jan 10, 2019

Sometimes I want to be able to work collaboratively on a query. However, currently, only one person can view a query at the same time. 

Here's an example. I get a metrics request from one of my remote agents. I start create the query then want them to take a look at it to make sure it's meeting their needs. I have to exit, they go in. Now if they have a question, they have to exit then I go in. For now we are just creating temporary dashboards so everyone can view a query at the same time.


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4 comments

Official

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Eugene Orman

Zendesk Product Manager

Thank you for taking the time to request this update and share your feedback.

The new report builder allows accessing reports by multiple users at the same time. If another user saves some updates they will be applied to the report and in order to see them you will need to refresh the page on your side. 

My apologies that it took a while for this update being released.

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This is very frustrating for our team; Just as multiple users can view Reports in Insights at the same time, we need the ability for multiple users to view Queries at the same time as well. We would appreciate any assistance ZD Product team could provide to close this gap on the capabilities in Explore.

Thank you!

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Agree, that it's frustrating to have only one user looking at a query at a time.

 

If nothing else, once someone has the query open, let any subsequent viewers have a read-only view. 

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Agreed. The option to read the query while it's being edited by one of the agents would be awesome.

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