DATE_DIFF() should return only time differences within business hours
Hi Zendesk Team
At creating a calculated metric in Explore, there should be a functionality for calculating the time difference within business hours.
DATE_DIFF() does not give an option to consider business hours or not.
This would be a nice feature.
Thanks
Daniela
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Hello Zendesk team.
About this comment by Daniela, is any change? Is important for specifics metrics, that we can consider business hours or not, in Date_Diff function, or something to discriminate just saturday and sunday.Thanks for the reply
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Also just went through a nightmare of trying to use a whole mess of different standard and custom attributes to come up with my own "first assignment to resolution time" metric that would only show business hours only to ultimately end up not being able to calculate date diff in business hours in every avenue I went down. Can't believe this isn't available, feels like it would be pretty simple to code as there are a bunch of other standard metrics that make that calculation behind the scenes, its just not available in the GUI for us to grab and use on our own.
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Hey Ryan Mumby on the off chance you see this - what did you end up doing?
I have a similar situation and ZD even told me it's not possible. If this know this then why!? -
Hello Zendesk team!
Any updates or possibility that this is on your roadmap?
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Hello Zendesk team.
Any update or guide to make this possible?
Thanks
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