Zendesk Community Votes for Both up and Down
We have a feature request board where anyone signed in can vote up an idea. We're getting a lot of feedback that some ideas are plain absurd and they would like to downvote an idea. So just like you have in articles an upvote vs downvote. It would be great if you could have a total tally of those which vote up and those who vote down, so that the community has a bigger say in which features we didn't bring out because it was a bad idea.
If there is such a feature, then please let me know how we can go about getting it implemented.
Thanks
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The votes API should allow you to get this information.
https://developer.zendesk.com/rest_api/docs/help_center/votes
In a sense you also have the information from vote_count and vote_sum in the post template object:
https://developer.zendesk.com/apps/docs/help-center-templates/objects.html#post-object
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@... -- Thanks for the links. I've given this to our engineering team to see if we can use it in the future.
Thanks again
Bart
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