Recent searches

No recent searches

View Community Posts

Completed
image avatar

Dan Cooper

Community Moderator

Posted May 08, 2017

We have been using the Community as a place where we can post announcements that don't quite feel right as an article.  I'd love to see community posts come up in the Knowledge Capture app.  Here are a few use cases on why it would be worth while. 

Community Post to Knowledge Article. In the event a community post comes up as the solution, it might be worth adding an official article into the knowledge base.  The Knowledge Capture app could be a starting point to converting that content.  

Filter by Answered/Completed posts. Maybe an article doesn't need to be created and the post is good enough.  Maybe filter the app to only show Answered posts. 

Voice of the customer. What better way to capture the voice of the customer than to use their actual questions in the community? 

5

5

5 comments

Date

    Official

    image avatar

    Tetiana Gron

    Zendesk Product Manager

    Hi everyone, thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.

    Community posts, help center articles, and content from external sources are available in the Knowledge section of the Agent Workspace. See Searching for content in the knowledge section

    We appreciate your feedback and thank you for being valuable Zendesk Community members.

    0

    image avatar

    Deepa Daniels

    Glad to see you using the Community Daniel.

    Currently we don't have plans to add Community Posts/Comments to the Knowledge Capture app, but thanks for the feature request. I look forward to seeing more votes and comments on this one. 

    0

    image avatar

    Sharon Asulin

    + 1 on this one 

    I would also like to be able to create a template based on a post  and manage my knowledge base via the community feature 

    1

    image avatar

    Patrick Harland-Lee

    This would be a great addition and would help us be more efficient when providing links to answers/discussions to clients!

    0

    image avatar

    Asidert

    It is possible to restore it back to 10 votes if you started with 10 votes, and you clicked the upvote button by mistake (taking it to 11 votes), then you will be able to restore it back to 10 votes just by clicking the upvote button again if you clicked it accidentally.

    By clicking the upvote button by mistake (taking it to 11 votes), then clicking the downvote button (taking it to 9 votes), you will change your upvote into a downvote, which will result in a total vote of 9 votes. In the event that you click the downvote button again, you will be able to undo your downvote, which will result in your vote total returning to 10.
     
    There may be a case where it would be clearer to the user if (for example) there was a way to highlight the currently-applied vote button, but it is certainly possible to restore the previously-applied vote total if one accidentally clicks a vote button.

    0

    Post is closed for comments.

    Didn't find what you're looking for?

    New post