Multi-Level Community Forums

Agreed - I feel like this is absolutely needed for anyone who has multiple products or services.  I actually like to point out Zendesk's support Community as a place where this is drastically needed.  It's difficult to filter out "Help Center" information versus "Zendesk Ticketing System" information.  Wouldn't it be nice to have topics for those and then subtopics with relevant information? :P

We have the same requirement.

Our use case is that we have sets of related topics:

• our customer base is diverse. So that users can easily exchange tips with people in similar organisations or roles, we have different topics for some of our main types of user. It would be great to be able to collect these together.

• there are a number of third party products with which we integrate, or plan to soon. Each of these has its own topic in which features are discussed and requested, and it would be great to group all the integrations together.

I second that @Ed

We're working on migrating our content over to the Help Center and we are very disappointed with the limitations of the Community forums.  Our goal is to provide a robust Community for our customers to self-help.  However, with such limited means of organizing the Community Forums, it will be much harder for our customers to interact with each other and our agents.

I second that @Ed

We're working on migrating our content over to the Help Center and we are very disappointed with the limitations of the Community forums.  Our goal is to provide a robust Community for our customers to self-help.  However, with such limited means of organizing the Community Forums, it will be much harder for our customers to interact with each other and our agents.

Or

Topic

 - Sub-topic

    - Posts