Multi-Level Community Forums

Not planned

64 Comments

  • Luke Tyhurst

    Zendesk, can we please get an update on this? It has now been 8 years after this feature has been requested and I see that we still don't have multi-level organization within the community section. This would be a significant improvement.

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  • Dave Dyson
    Zendesk Community Manager
    Hi Luke, 
     
    This is still not on the roadmap - Kasper's previous comments from August 2021 are the latest word on the subject. 
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  • Luke Tyhurst

    Dave Dyson Is there any way to add this to the roadmap? This is obviously something that is important to the Zendesk community. It is disheartening that the effort over the last 8 years hasn't lead to the improvement this post asked for. There are quite a few features I have seen lately that have not gotten picked up. As a new Zendesk user, it isn't a great look. Overall, we would love to use the Community tool, but lack of development realistically makes it hard to use/rely on.

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  • Dave Dyson
    Zendesk Community Manager
    Hi Luke, I hear and can understand your frustration. At the same time, I know that product teams always have to ask themselves "What's the most impactful thing my team needs to work on right now?", and that word "impactful" has a lot of layers to it -- how many customers and potential customers will this impact, how challenging will it be to build, and what's the level of impact it will have? How will if affect our ability to land and keep customers in the marketplace? Does this fit our product philosophy? And all that is true at the organizational level as well -- where do you allocate your product and engineering resources? Product managers and leadership have to make very hard decisions, because resources are always limited, and when we receive thousands of product feedback suggestions every month as we do, that inevitably means that many popular ideas will not make the cut.
     
    Feedback is a gift, and frank feedback doubly so. The more we can understand your use cases and the cost of not having the things you want, the better the decisions we can make, and we'll try to provide information when we can around what our plans are. I know all this isn't the answer you were hoping for, but I do hope it can provide some understanding. Thanks for listening.
     
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