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Update Outlook Add-In application to fix installation error



Posted Mar 02, 2021

I'm unable to install the Zendesk Add-In app for Outlook because it doesn't have a valid digital signature. Can the app be updated and resubmitted to Microsoft to resolve this issue? Thanks!


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9 comments

I'm also unable to install the add-in.

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Susana B.

Zendesk Services Team

Hi Tony, Our Developers are aware of this issue and are investigating this with Microsoft. I have created ticket on your behalf and linked it to to their investigation so that you will receive an update there as any updates come through and they work towards a resolution.

Thanks for reaching out!

Susana B.
Customer Advocate/ San Francisco

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Thank you!! 

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What is the status here? 

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It's been almost 9 months. Any update?

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Joyce

Zendesk Customer Care

Hi Ben!
 
This issue is continuously being worked on by our Development team with Microsoft for a permanent fix. As a workaround, you can install the Zendesk Outlook integration as a custom add-in. 
 
To do this:
  1. Go to an email and select the More actionsat the top of the message.
  2. Select Get Add-ins then My Add-ins 
  3. Scroll down to Custom Add-ins and click Add from URL. Type in: https://outlook.zendesk-integrations.com/manifest
  4. Press OK to install the add-in. Then you will see an add-in installed/deployed message.
 
Kindly visit this documentation for more information about Using add-ins in Outlook on the web

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Sean Bourke

Zendesk Product Manager

Hey Ben,

The Zendesk Outlook Add-In should now be installable from Microsoft Appsource (App Marketplace). Please do let me know if you continue to experience any problems during the installation process.

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I am getting an error with the Outlook integration. It appears to be set up, but I get an error when attempting to create a ticket. When I attempt to "set it up" I receive another error. It is working for others in our company Zendesk domain.

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