Advanced Search app - official feature request thread
This is the official feedback topic for Advanced Search. Please refer to the guidelines on feedback posts for Built by Zendesk apps (https://support.zendesk.com/hc/en-us/community/posts/360040001354-Feedback-on-Built-by-Zendesk-Apps-General-Guidelines) before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!
If you see a suggestion for a feature below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!
If you're looking for information on setup and use of Advanced Search, see the instruction article here: https://support.zendesk.com/hc/en-us/articles/360033807553-Installing-and-using-the-Advanced-Search-app
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It would be great if the app results can display the group name instead of the ID. It would also be useful to have the ticket form as a filter and available column.
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@... Hi Reshma - good to know! I'll forward this on to the developer working on it currently and see if we can accommodate that. Thanks for the feedback!
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Please bring back the ultra-important ability to change the result column's size (width). Super important to quickly review custom fields of tickets
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Hi @...
The requested functionality of showing group names (and organization names) instead of IDs is now live. We'd love your feedback.
You can follow this thread for details on upcoming releases. -
When it comes to search how should somebody know that "custom field" of advanced search is mapped to "tag" filter of basic search. Also the "tag" filter of basic search is much more advanced. Actually it is really tough for our agents to use the advanced search in combination of thousands of tickets and a variety of "custom fields". It becomes basically unusable.
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