Tip: How to implement Zendesk's troubleshooting guide


  • Allison Sargent

    This is great! Question is if there is any way to monitor the data on these 'troubleshooting trees?' Since there is a button associated with each step, it would be nice to see the # of clicks at each step and also see where users drop off (which may indicate that step has the highest resolution and should be pushed to the top or that they gave up on self-serving altogether)

    Would this be something that would be set up via Google Tag Manager and then use Google Analytics? Or does Explore have some insight? 


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