Tip: Get Notified in Slack when @Mentioned on a Ticket


  • Kelsey Davis

    This is really cool, and we would have a similar need/use-case. But we don't use Slack. Does something like this work for MS Teams?

  • Amie Brennan

    This is cool, but it would be great if you could please provide us with a screenshot and the exact details you used for the HTTP target you created so we could easily just copy the setup instead of having to wade our way through it in a separate article. :)

  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Kelsey Davis I did some searching and, based on this Zendesk community post back from 2018, it sounds like you can create an HTTP target for MS Teams. Once that's setup, you'll be able to follow the remaining steps in this post to get it setup.

    Amie B. That's a great call! The actual JSON I'm using is pulling in some custom organization & ticket fields which is why I didn't include it initially.

    I went ahead and removed those fields and the below JSON should help get you what you need. You can definitely tweak it as needed or desired though!

    "fallback":"You've been mentioned on a ticket",
    "pretext":"You've been mentioned on a ticket",
    "title":"Subject: {{ticket.title}}",

  • Amie Brennan

    Awesomeness! Thanks for updating the article with that for us. Much easier now to give this one a whirl. :D

  • Tal Raviv

    Popping in here to add an alternative method: use Slack's email forwarding feature

    On Slack, open your Preferences and go to
    Messages &Media.
    Scroll all the way down to the
    Bring Emails into Slack section.
    Click the Get a Forwarding Address and copy the e-mail address.


    On Gmail, open your
    settings and go to
    Forwarding and POP/IMAP.
    Click on
    Add a Forwarding Address and paste the address you copied from Slack. Click Proceed.

    From there, you can create a search filter and have it forward to your slack address. 


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