Tip: Dynamic Agent Signatures with Zignatures App

6 Comments

  • Brett Bowser
    Zendesk Community Manager

    Awesome write up Andrey :)

    Thanks for taking the time to share this with everyone!

    1
  • prakash.sati

    Hi Team,

    Can we have multiple signature for a particular agent using this app?

    0
  • Andrey

    @prakash.sati

    Yes you can. Assuming you can come with a condition for that.

    1
  • prakash.sati

    @Andrey: condition can be the ticket brand/group..

    0
  • Charlie Smith

    I'm trying this out in my sandbox but I'm having trouble getting the signature to fire. I set up a test code to check for a tag in the ticket as you used above, but it doesn't seem to work. Here's the test code I set up:

    <br>

    {% if ticket.tags contains ‘tf_premium_premium_service_member’ %}

    A Premium Member

    {% else %}

    Not a premium member

    {% endif %}

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Charlie,
     
    It may be worth reaching out to the Zignatures team to see if they can assist with this. You can find their contact information on this page: https://www.zendesk.com/apps/support/130282/zignatures/?q=mkp_zign
     
    I hope this helps!
    0

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