Inbound only call recording
Right now the functionality does not allow for inbound only call recordings (that i'm aware of) and i feel this is something that would provide benefit to ourselves and other businesses. Other systems i have utilised have this functionality which suits our needs exactly.
Having inbound calls only means we can automate a message for each call advising it is recorded (ruling out human error) and use these recordings for training purposes. Further to this, if required these can then be referenced from time if ever needed.
Having outbound recordings provides full end-to-end visibility of calls within a specific ticket but requires manual actions from agents each time to inform the end user the call is recorded and to some businesses having the extra recordings does not add enough value to warrant adding a manual action on each outbound call.
I agree. It should be possible to enable automatic recording of inbound calls without requiring manual customer opt-in, while automatic recording of outbound calls remains disabled.
I agree as well. It would be beneficial for us to have the option to record all inbound calls but not outbound calls.
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