Differentiating Abandoned Call Tickets for Hang-ups after Call-back Requested
We'd love there to be some kind of indicator on abandoned call tickets to show it was abandoned (or hung up) after a call-back was requested. As of right now, they look the same. OR, have an option to disable abandoned call tickets after a call-back was requested.
This would be awesome and something I already struggle with while using 3CX.
If a customer pro actively decides to have a call back or leave us a vmail this should not count as abandoned.
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