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Overflow Message
Posted Mar 08, 2021
It would be great to see if you can a message prior to the overflow option. This will be a great addition so that the customers are informed they are being transferred to another number.
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1 comment
Liz Drews
Overflow has been difficult for us for this reason as well. At this time, during off hours, we have an agent functioning “on-call” and is set as the overflow number. Our customers have no idea they are calling outside of normal business hours, they aren't given an option to be routed to a voicemail or anything.
I'd like to see an “off-hours” IVR function that allows the customer to select the overflow number or voicemail. That way, the customer would know what is happening and be given the best choices to address their issue.
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