Zendesk Talk Auto Log off Agents and Reporting

Posted Jan 26, 2021

So reached out to support about this and they said that neither of these features are currently available, but there are things that are important to our organization.

1.) When agent logs out of Zendesk whether intentionally or if they, for example, lost power, it would be great to have them automatically logged out of Talk so calls don't get routed to them and sent to voicemail.

2.) We would like to be able to have a metric to report on when a call is ended by the customer vs. ended by an agent.

If anyone else has any ideas about this or workaround would appreciate any suggestions.

Thanks,

Melissa