Zendesk Talk: Signal / Tone when call is connected
Zendesk Talk plays an acoustic signal before an inbound or outbound call is connected.
This signal can be heard by the customer and by the agent and cannot be muted or deactivated.
We have some bad experiences with this tone.
Customers often start to talk before the tone is over and we cannot properly hear what they are saying.
We did not find a similar function in other talk solutions like air call for example.
So we would like to propose that this signal can be muted or deactivated.
Furthermore it is an annoying and unnecessary tone.
We've been using Zendesk Talk since last week, and our customers and agents hear this tone too. It's annoying and not customer friendly. I expected there would be more complaints about it, but apparently I'm third in nine months.
We also have a problem with this sound. When we receive a confirmation call from Glovo, the bot starts saying the number "under" the beep so we cannot hear the first two digits. We need to be able to remove the beep.
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