Pausing Call Recording Mid-Call for PCI Compliance

Answered

7 Comments

  • Official comment
    Sean Chuang
    Zendesk Product Manager

    Hello,

    Regarding the specific question on pausing recording, please see here for instructions. In 2024 we will be offering the ability to take CC via our telephony solution. 

    Thanks,

    Sean

  • Nicole Saunders
    Zendesk Community Manager

    Hi Margaret - 

    No updates to share at this time. We're continuing to collect votes and information on this issue to determine how significant of an issue it is, how many users this impacts, and how high of a priority it should be. As you can see, we have not received much feedback about it to date. 

    1
  • Victoria

    Did you get any response to this? We need this too.

    0
  • Jarrod Petrovics

    We need it too. Only see paid 3rd party options for post-call redaction and that won't suffice anyway. We'll have to turn call recording off

    0
  • Ian Whillans

    Looking for the same solution.  Can I ask why post-call redaction isn't good enough?

    0
  • Ivan Morales

    Hello all

    Is there a workaround you have implemented for this? 

    regards

    0
  • Margaret Connolly

    This is something we need as well - any updates Zendesk?

    -1

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