Guide/HelpCenter - Copy Articles between instances of zendesk and multiple brands

2 Comments

  • Official comment
    Nicole Saunders
    Zendesk Community Manager

    Hey Dave, 

    There are plans to address these issues, and the product teams are currently working on the building blocks to enable this functionality. Here is the thread you'll want to follow for updates: 

    Copy / duplicate Help Centre articles

    As for the comment about aging feature requests, we know that has been a significant pain point for quite a while. The good news is that we're finally going to address it, and I'm very pleased to let you know that we'll be announcing and rolling out the first of what will be several rounds of improvements to our processes and communications around product feedback next week.

    We'll be sharing this news live in a community event next week, you can register here if you'd like to attend: Community Feedback Update event

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Dave Kaminsky (Qumulo),

    Those are all very good questions, thanks for raising them. As Nicole mentioned above up until now we've been working on some fundamental changes in the core systems of Guide to allow bigger flexibility in reusing content. Our first customer-facing release in this area was Content blocks, it probably doesn't perfectly fit your case perfectly, but it opens a lot of opportunities when it comes to further improvements. And the first of these improvements is Article Multiplecement - a feature that will allow you to create and maintain one article and place it in multiple sections, categories, and brands within one instance. 

    Sharing articles between instances is not in our immediate plans but we are thinking about improving the export/import capabilities in Guide which should make this task slightly easier. 

    If you are curious about or roadmap for Knowledge Management please check out this post

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