Add a "Visible to" column to the Articles List


  • Nicole Saunders
    Zendesk Community Manager

    Thanks for sharing your idea, Fiona.

    If others have a similar need, please up vote Fiona's post or share additional details about how frequently you find that you need this, the business impacts, etc. in the comments below.

  • Jennifer Lee

    We believe this would be useful also. Displaying the column would help with at-a-glance auditing to confirm correct/incorrect setting.

    Here is a scenario: If I upload and publish 10 articles and I want to double check to make sure I have the visibility set correctly, I would have to set the filter to Permissions > Visible To > [segment] and go line by line to make sure all 10 articles are set with the proper visibility settings. If one is missing from the 10, I would have to pinpoint which one was not set properly, remove the filter and backtrack to figure out which article needs changed, which equates to more time weeding through articles.

    If there was a column option listing "Visible To," Editors and Publishers could quickly scan articles in the Manage Articles section to make sure the visibility settings are set properly.

  • Justin Federico


    I would like to see "Visible to" added to the Filters and Bulk update options as well as the ability to add this as a column.

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi All, 
    Thank you very much for your feedback. We are fully focused at the moment on building new features in the area of content reusability and improvements to the content editing experience and we were not planning any changes to Manage Articles view in the near future. I've made a note of your feedback and I'll try to revisit it again with my team next year. 

  • Terena Eron

    Hello, any update on if this is any closer to happening?

    On my team anyone can add an article. There are multiple "Visible To" options and it would be much easier for management to check what was selected if there was a "Visible To" column.

    Thank you!

  • Alan Blair

    This would be a massive timesaver instead of having to manually edit the articles for such a minor change.

  • Support Team

    Does this functionality exist in any version yet? How can we check which article is visible to which group in reporting using this feature?


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