Hi All,

Thank you for all your feedback and comments about Guide Editor, they are very important for us. As I read this thread I see three main requests:

Add more styling functionality to the editor
Add Find & Replace functionality within an article to use while editing it.
Add a quick way to change and replace links, words, and phrases in bulk across the whole knowledge base.

I'm happy to say that improving the editing experience in Guide is one of our main focuses for 2022. Throughout next year, we plan to upgrade our WYSIWIG and change e.g. how we work with tables, add new styling tools, callouts, and more tools to work with images. Prior to enabling all these new capabilities, we have to do some groundwork to ensure that none of the existing content is impacted by the new rich text formatting tool we are implementing. I'm glad to say that this work has already started.

Once we finalize the technical part of this upgrade we should be also able to add Find & Replace feature inside the article editor. Thank you for raising this request in the Community. I've added it to our backlog of editor improvements and I'd expect that it'll be introduced next year as well.

Regarding a quick way to change and replace links, words, and phrases in bulk across the whole knowledge base it sounds to me more like a request for reusing small pieces of content than strictly an editor improvement. Within the content reusability initiative, we are starting to think about placeholder feature that would allow our customers to easily update simple strings across their whole knowledge base. We are at the early stages with this one so I'm not able to confirm any timelines.