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Find and replace
Posted May 05, 2021
It seems off that there's no 'find and replace' feature in Zendesk Guide. The editor is very limited in terms of what it can do, is this on the roadmap?
68
76
Recent searches
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Posted May 05, 2021
It seems off that there's no 'find and replace' feature in Zendesk Guide. The editor is very limited in terms of what it can do, is this on the roadmap?
68
76 comments
Summer Polacek
Thanks for the suggestion. We'll look into it.
The idea for us migrating to ZD was to not have to purchase multiple apps or external support to fulfill these more basic needs. I think it's fair for us to always ask for and promote the need for feature requests for native ZD solutions when possible over purchasing external solutions. That's the only way to let a product team know that we have needs and desires to improve a product. An external solution should be a temporary solution in my opinion.
2
Nicola Hrynko
yes you are abolutely right!!
0
David Kahn
Absolutely agree, Summer. Hopefully this one gets some traction sometime soon.
0
Susan
We shouldn't need to find a solution. Text editors have shipped with find and replace for over 20 years as a basic feature. It's really not clear to me why this is not in the product.
3
Elizabeth Straub
Agreed. This is such basic functionality!
We use the Swifteq app as a temporary workaround but are ultimately moving our Help Center to a different platform.
0
Susan
In larger companies it is not always a simple process to buy and use an additional app. The cost needs to be approved and the security of the app needs to be vetted. It isn't clear that the Zendesk product team understands how much work is involved in doing a manual search and replace on hundreds of articles and how basic of a feature this is.
Is it possible that someone from Zendesk can respond on why this is considered low priority?
4
Sara Anthony
Hi there! I found this chain after searching for articles related to find ad replace and it looks like there has not been an update in a couple of years, so just checking to see if this is something that is still in the works. Thank you!
2
Tech Spock
Do we have any progress on the "search and replace" or search and delete option?
4
Neil
For now there is no discussion about an update to this option. But rest assure that we'll let everybody know once we have any improvements related to this one.
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Nishanth Mohan
Katarzyna Karpinska , It's been nearly two years. Are you still developing this feature? Is it that complicated?
1
Katarzyna Karpinska
Nishanth Mohan, thank you for your intrest. Unfortunately we are not currently working on this features.
0
Susan
Katarzyna Karpinska - Can I ask why this is not something that Zendesk wants to ever implement?
0
Katarzyna Karpinska
Susan, if I had infinite resources I'd implement it in no time. Unfortunately our roadmap decisions require from us sharp prioritisation and as a result some of the features are worked on. At the moment we are focusing our energy in the following areas:
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Matt Savoy
There have been more than 70 comments and a promise that it will happen in 2021, but we still have no find-and-replace. I now have to purchase a third-party application to do what should be a simple task.
4
Kyle Clark
Katarzyna Karpinska What is ZD's long-term plan for popular, yet never addressed feature requests? It's especially frustrating when many of these asks are for functionality that seems like table stakes for any basic content system. It's glaring that this, nor the ability to get notifications when articles are updated have been missing for 7+ years. This is 101 stuff. When can the building blocks be prioritized, instead of the polish?
We went looking for this function when our product rebranded in 2019. Here we are, five years later, ready to launch something new, and the global find + replace is still not available. I don't think I can recommend contract renewal due to these practices.
3
Shawna James
Further, I understand how our recent updates about this feature not being prioritized might have caused frustration because we didn't reference our guidelines in this post. Product feedback that is provided in this space is not guaranteed to be included on any product backlog or roadmaps. While we listen and read every piece of feedback that comes through this forum, in some instances, our product teams need to make the tough decision to work in a direction that is not aligned with a particular piece of feedback. This Community forum is simply for sharing your challenges and how you use the product, but it is not a case/resolution system.
The most recent update from our product team remains our official response to this feature request: we understand the validity of this request however we are not prioritizing this feature at this time. We understand that this decision may be disappointing to those who are interested in this feature.
At this time we are going to close this post for comment since we have the information and interest needed should we ever prioritize this in the future.If you are interested in learning more about what we are building please make sure to check out our Community events, What’s New Community Topic, and Zendesk Updates.
We value your feedback and business, and we look forward to our continued partnership.
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