Feature Request: Add the ability to customize the organization subscription email


  • Jozsef Keresztes

    Hello Alejandro,
    May I ask is there any news regarding the implementation of this feature request?

    Please check https://support.zendesk.com/hc/en-us/community/posts/4409152857370-Organization-Follow-button-modification as my problem is similar, however we would like to have an option to hide the content of a ticket in the mail notification

    Thank you in advance!

  • Philip DiStefano

    I am also interested in this request.  Our tickets occasionally have PII in them, which simply cannot be sent out via insecure emails, which is what Zendesk currently does.  We need to be able to redact comments/ticket summaries from all emails in Zendesk.

  • Fabien BONHOMME


    same request here.

    Please Zendesk, add same features as CCs and Followers

  • Wieke van Gerwen

    I've also made a ticket for this issue: https://support.zendesk.com/hc/en-us/community/posts/5265819067674-Need-to-change-the-e-mail-template-for-a-follower-of-an-organization

    It should be high on the priority list.



    Need to change the e-mail template for a follower of an organization

    December 30, 2022
    The e-mail that is sent nowadays does not meet our standard of sending e-mail. So we desperately need to change it. As i understand from Julia that is not possible.

    The end-user follows all tickets of an organization in Guide > name > Requests > Requests from organization >[Organization] > ‘Follow’.

    And gets this e-mail:
    Subject: <subject defined in template that we cannot change>
    To: name and e-mail adres of end-user
    Body: <body defined in template that we cannot change>

  • Emanuel Cohen

    When end-user follows all tickets of his organization the subject of the emails he gets on ticket update must be customizable to meet our standard. For example having a ticket id in subject is very helpful addition for end user.

  • Hope Saldana

    We could use this too! Our customers would like the ticket ID included. 


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