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Zendesk Unity SDK - Core Settings received are not the ones set in the prefab

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Spencer Pollock

Posted Jul 09, 2021

Hello there,

We're using the Zendesk Unity SDK in our application. I'm trying to use the non-conversation view in the application, and I've set the Zendesk Prefab Core Settings > Conversation to "false" yet after the ZendeskMain.CoreInitCallback is called, the settings are all reset to true. It seems like it's getting a default setting somewhere, but as this function is set in the .dll file, I am unable to see where it is called.

If more light could be shed on how to change to the non-conversation view, that would be great.
Thank you

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    Eric Nelson

    Zendesk Developer Advocacy

    Hey Spencer,

    Setting conversationalUIComponents = false should be all that's needed, though It's tough to say what's resetting it without taking a look at your core settings. Would you be able to submit a ticket so we can take a look?

    Thanks!

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

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