Which BI tools/platforms do you use with Zendesk for reportingAnswered
I am not a big fan of Zendesk explorer, I believe it's too static and difficult to work with. What alternatives are there to this? In a previous company, we use to export via zendesk API to a BI platform (company-wide) called "metabase". For non-zendesk explorer users, what are you guys using currently to pull reports? Excel? Power BI? Is there any free tools that you can suggest?
Nothing too fancy yet - just Excel. Now that Explore outputs data as built to Excel, it's easy to just cut and paste my new results into my Excel models (staffing models is mostly what I have today outside of Explore). Some of my engineers use the API to get their team data out of Zendesk.
Same here, I am using excel to build reports and pivot tables. It's easier to manipulate data.
But I am extracting from data from Data export
I use Tableau to create reports. From Zendesk to Tableau, I am using Acho Studio to extract data since it supports updating data automatically and exporting data to Tableau directly.
It is now possible to export any Zendesk Support data to Power BI using Power Bi connector from Alpha Serve.
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