Which BI tools/platforms do you use with Zendesk for reporting
AnsweredHello,
I am not a big fan of Zendesk explorer, I believe it's too static and difficult to work with. What alternatives are there to this? In a previous company, we use to export via zendesk API to a BI platform (company-wide) called "metabase". For non-zendesk explorer users, what are you guys using currently to pull reports? Excel? Power BI? Is there any free tools that you can suggest?
Thank you
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Nothing too fancy yet - just Excel. Now that Explore outputs data as built to Excel, it's easy to just cut and paste my new results into my Excel models (staffing models is mostly what I have today outside of Explore). Some of my engineers use the API to get their team data out of Zendesk.
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Same here, I am using excel to build reports and pivot tables. It's easier to manipulate data.
But I am extracting from data from Data export
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I use Tableau to create reports. From Zendesk to Tableau, I am using Acho Studio to extract data since it supports updating data automatically and exporting data to Tableau directly.
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Hi,
It is now possible to export any Zendesk Support data to Power BI using Power Bi connector from Alpha Serve.
https://www.zendesk.com/marketplace/apps/support/834457/power-bi-connector-by-alpha-serve/?
Khrystyna
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