Which BI tools/platforms do you use with Zendesk for reporting


  • Hillary Latham
    Community Moderator

    Nothing too fancy yet - just Excel.  Now that Explore outputs data as built to Excel, it's easy to just cut and paste my new results into my Excel models (staffing models is mostly what I have today outside of Explore).  Some of my engineers use the API to get their team data out of Zendesk.

  • Pedro Reis

    Same here, I am using excel to build reports and pivot tables. It's easier to manipulate data.

    But I am extracting from data from Data export 

  • Stella Ming

    I use Tableau to create reports. From Zendesk to Tableau, I am using Acho Studio to extract data since it supports updating data automatically and exporting data to Tableau directly.  


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