Is there any way I can keep track of positive and negative votes of articles?
It is still a bit confusing for me how it is calculated even though I have seen the article that explains it.
For example, I have an article that says:
96 of 393 people found it helpful.
In Zendesk Explore it shows me -200 as avg(vote) not even a sum or count.
How can I calculate the amount of positive and negative votes even if manually?
Please sign in to leave a comment.