Sorting based on ticket solved- date



  • David Sarnowski
    Customer Success

    Andrew, there are couple of things. First, I noticed you are working on Solved ticket date, but you are counting all tickets. You might want to use the Solved Tickets metric instead. Your query should work either way, but might keep things tidy.

    You can modify your sort order by either clicking Sort at the bottom of the query or using Result Manipulation section. If you use the first two options (A-Z, Z-A) it will sort on the first column. If you use Advanced, it will allow you select which column you want.

  • Andrew Okada

    Thank you so much Dave!  That did the trick


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